Privacy policy
Data controller
Falcon Conciergerie SA, Rue Robert-Céard 12, 1204 Geneva, Switzerland. This policy complies with the Swiss Federal Act on Data Protection (FADP) and, for persons residing in the European Union, with the General Data Protection Regulation (GDPR).
Data we collect
- Contact form: first name, last name, company, telephone number, e-mail address and the content of your message.
- Member area: identifier, preferred name and sign-in data, only for persons who have been granted access.
- Display preferences (language, day or night mode), stored in your browser.
Purposes
Your data is used solely to answer your requests, arrange a possible appointment and manage access to the member area. It is never sold, rented or used for advertising.
Recipients and processors
Only authorised staff of Falcon Conciergerie SA can access your data. We rely on technical providers bound by confidentiality obligations: Google (Firebase) for data hosting, Netlify for website hosting and, where applicable, an e-mail delivery service. Some of these providers may process data outside Switzerland; such transfers are governed by recognised standard contractual clauses.
Retention
Messages are kept for as long as needed to handle your request, then for no longer than [24 months] unless a contractual relationship exists. Member area data is deleted when access is closed.
Your rights
You may at any time request access to, correction, erasure or portability of your data, and object to its processing. Please send your request through the contact form. You may also contact the Swiss Federal Data Protection and Information Commissioner (FDPIC).
Cookies and local storage
This website uses no advertising cookies and no third-party tracking. It stores your display preferences in your browser and, for members, the sign-in session.
Security
Connections are encrypted (HTTPS) and access to data is restricted by strict security rules. Member credentials are personal and confidential.
Last updated: 13.10.2026